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We’re a fast-growing early-stage business, specialised in digital marketing and ecommerce solutions. We’re Hiring.  

We’re always looking for great people who want to make a difference. Passionate innovators. Collaborative achievers. Talented individuals who are energised by the ability to get things done quickly and effectively. People who are motivated by seeing the direct impact of their contributions in an environment focused on client results and quality of service. 

Customer Success Manager
Location: London
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What's Diginius like?

We’re a close team, where everyone has the ability to contribute to the success of our customers and the business. We take pride in our integrity and our collective focus on delivering maximum impact. We build long term relationships with our team, our partners and our customers based on trust, expertise and collaboration. And we have fun whilst we do this.

Our core values

We pride ourselves on offering innovative technical services with a human touch. We are customer-focused all the time, ensuring we deliver the best possible results. Our team of experts ensure we are always agile and motivated, constantly striving to achieve bigger and better for our clients.

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Customer Success Manager

  • London (Hybrid)
  • Full-Time
  • Salary: Competitive base

About Diginius

Diginius is a provider of digital marketing technology and services.  Our proprietary platform, Diginius Insight, equips ad agencies and businesses with powerful tools for ad account management, intent-driven lead intelligence, SEO monitoring, and much more. We enable organizations to optimize their online presence, track performance, and accelerate measurable growth through actionable, data-driven insights.

Role Overview

As the Customer Success Manager, you will be the primary advocate for our clients, ensuring they achieve maximum value from Diginius solutions. You will coordinate onboarding, build strong relationships, and proactively manage client health and adoption. This is a hands-on role where you will also create resources, collaborate on product development, and contribute to customer engagement initiatives.

 Key Responsibilities

  • Client Onboarding & Best Practices

    • Coordinate onboarding for new clients, ensuring smooth implementation of Diginius Insight and other services.
    • Develop onboarding materials and best practices to enhance client experience.

  • Customer Relationship Management

    • Act as the primary point of contact for all customer inquiries.
    • Build strong, long-term relationships with clients, understanding their goals and challenges.

 

  • Knowledge Base & Training

    • Create and maintain knowledge base articles to support self-service learning.
    • Create and maintain help documentation in the platform
    • Develop video demos, tutorials, and training content to drive product adoption.

  • Product Collaboration

    • Work with client partners to gather requirements for new features.
    • Serve as the customer advocate during product rollout planning.
    • Promote the adoption and educating of new features with customers

  • Customer Health & Retention

 

  • Monitor customer adoption and health metrics using Diginius Insight.
  • Flag risks early and implement strategies to ensure high retention rates.
  • Create and maintain Diginius online customer community

 

  • Growth & Advocacy

    • Identify upsell and cross-sell opportunities in collaboration with the sales team.
    • Partner with customers for case studies, reviews, and success stories.


Requirements

  • Experience

    • 3+ years in customer success, account management, or SaaS client services.
    • Familiarity with digital marketing, PPC, SEO, or analytics platforms is a plus.

  • Skills

    • Excellent communication and relationship-building skills.
    • Strong organizational and problem-solving abilities.
    • Ability to create engaging content (articles, videos, tutorials).

  • Mindset

    • Proactive, customer-focused, and comfortable working independently.
    • Passion for technology and data-driven marketing solutions.

 

Apply Now
Chester Yang

Chester Yang is the Microsoft Program Manager at Diginius with a background in economics and quantitative research.  

At Diginius, Chester focuses on nurturing partnerships with PPC agencies and integrating marketing and sales solutions.

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